FAQ
CosyPaw's Home – Frequently Asked Questions (FAQ)
Shipping & Delivery
1. Do you ship worldwide?
No, we currently only ship to the United Kingdom.
2. How long does it take to receive my order?
Our estimated delivery time is:
- Handling Time: 1-2 business days (Monday to Friday)
- Transit Time: 7 to 10 business days (Monday to Friday)
3. How much is the shipping fee?
Standard shipping with tracking is free for all orders in the UK.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor its journey.
5. What if my order is delayed?
If your order is delayed beyond the estimated timeframe, please contact us at info@cosypaws.uk for assistance.
Returns & Refunds
6. What is your return policy?
ou can return your items free of charge within 30 days after receiving them, as long as they are unused, in their original condition, and in the original packaging.
7. How do I initiate a return?
- Contact us at info@cosypaws.uk to request a Return Authorization (RA) number.
- Pack the item securely and write the RA number on the package.
- Ship the item back using a trackable method.
8. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
9. How long does it take to receive a refund?
Once we receive and inspect your return, we will process the refund within 7 business days.
10. Are there items that are non-refundable?
Yes, the following are non-refundable:
- Opened or used products
- Gifted items
Damaged or Defective Items
11. What if I receive a damaged or defective product?
Please email us at info@cosypaws.uk with details and photos of the issue. We will resolve the matter as quickly as possible.
12. Can I exchange an item?
We do not offer direct exchanges. You can return the item and place a new order separately.
Contact & Support
13. How can I contact customer support?
Support Hours:
Monday to Friday: 08:00 AM to 06:00 PM
Phone: +31 6 28984012
Email: info@cosypaws.uk
Contact form: Click Here
Address
Broekzijde 12A,
Moergestel, Noord-Brabant, 5066 PG , Netherlands
Business Information:
CosyPaw's Home is operated by Van Ierland Advies, a company based in the Netherlands
Company Number: 91493498
VAT No: NL004891832B42